Frequently Asked Questions
Quick answers to common queries – explore our FAQs for seamless shopping. Have a question? Find it here.
Q) How can I place an order?
A) Visit our website, browse the collection/s, and click 'Add to Cart'. Follow the checkout process for a seamless shopping experience.
Q) What payment methods do you accept?
A) We accept major credit, debit cards and secure payment gateways for a safe and convenient transaction.
Q) How do I track my order?
A) Once your order ships, you'll receive a tracking number via email. Use this to track your package on our website of the courier's platform.
Q) What is your return policy?
A) Refer to our 'Returns & Exchanges' page for detailed information on our return policy, including eligibility and steps to initiate a return.
Q) How can I contact customer support?
A) Feel free to reach out to our customer support team via the 'Contact Us' page on our website or through info@elysianattireco.com.
Q) Do you offer international shipping?
A) Our international shipping consists of Australia and NZ only. Shipping fees and delivery times vary, so check our 'Shipping Information ' page for
Q) Can I change my shipping address after placing an order?
A) We are able to change shipping addresses once orders have been placed. Please ensure accuracy during checkout to avoid issues.
Q) How can I stay updated on new arrivals and promotions?
A) We are able to change shipping addresses once orders have been placed. Please ensure accuracy during checkout to avoid issues.
Q) Can I pre-order out-of-stock products?
A) Yes, we offer a pre-order option for out of stock sizes. Simply select pre-order during checkout and we'll ensure your desired items are reserved.
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